Terms: 

“Athlete”, “Client” = The person receiving or purchasing a service or product

“Coach” = The individual responsible for delivering a service 

“Cambridge Sports Performance Group” = Trading name for Ignite Performance Ltd

“Cambridge Track & Field Academy” = Trading name for Ignite Performance Ltd

 “Ignite Performance Ltd” = Registered Company No. 12126599

Duty To Read

I accept that under this agreement, I have a duty to read these terms of participation policy, and have done so. Furthermore, I understand and accept that I am precluded from using lack of reading as a defence against all remedies contained herein.

Coaching Process

 Coaching is a collaborative process with an on-going relationship between the coach and the athlete, they work together to achieve the athlete’s agreed goals, limited only by the service package selected by the athlete.

The athlete understands that the coach will deliver a programme of support to the best of their ability aligned with continuing education and professional experience. However, in certain areas where the coach feels specialist support is required the coach will make recommendations for the athlete to engage with the necessary services at their own additional cost, without loss of income to the coach in the current service agreement. The coach will make clear at the initial consultation what services they are able to offer – these are listed in the service description.

When the athlete is entering into a monthly training / support subscription they understand that they are contracting the coach to lead the programme for a fixed monthly fee. It is at the coach’s discretion to balance the coaching session, and online support that entails. The coach may also offer a basic service level package with additional costs for specific services as the programme evolves. The athlete has the right to ask for a training and service review at any point, where they can query their level of support in relation to payment made.

The coach is responsible for leading the programme, at times this may be deferred out to a colleague where necessary.

Results and Responsibilities

Monitoring of the athlete’s progress will be completed with reference to pre-agreed key performance indicators within the coaches’ plan, and where necessary performances at milestone events. While the coach can provide a training service, they cannot guarantee the athlete improved performances. The athlete therefore waives liability and responsibility to the coach, colleagues, and the brand/company Ignite Performance for the outcome of a training programme, consultancy services, and advice provided in any formal or informal conversation.

Communications

The coach may communicate with the athlete via a range of platforms supporting text, voice, and video communications. It is recognised that the coach and athlete may work by different time schedules and therefore should aim to respond to text-based communications within 24 hours (Mon-Fri) and on weekends at the coach’s discretion. Where possible the coach will respond to requests to schedule voice or video calls within 7 days, unless delays to responses have been previously specified.

Fees and Payments

Clients paying through a Stripe subscription and agree to Stripe’s terms and conditions for payment processing. Cambridge Sports Performance Group reserves the right to amend their prices at any time. 

Clients paying via invoice agree to settle the payment within 30 days of the date on the invoice, and are liable for a 10% invoice fee penalty at the start of each week that the invoice is overdue. 

All prices are subject to annual upwards only review inline with inflation + 2.5%. 

Refunds, Rearrangements and Rescheduling

 Once payment is made for a session booking or service agreement, fees are non-refundable, but session fees can be applied to an appointment later if there is a need to reschedule. The coach will aim to reschedule the session or service at the earliest convenience, should a period of 4 weeks pass from the initial session date without a rescheduled appointment confirmed then the athlete forfeits the respective appointment.

 Where athletes have opted to pay by monthly instalments, they are still liable for the cost of the entire service agreement if they choose to cancel services prematurely.

 Athlete’s must provide at least 24 hours’ notice from the time of their appointment for rescheduling, if this is not done, they will be liable for the full booking payment.

Cancellation

 Should the athlete wish to cancel their service agreement they will do so in writing with 30 days’ notice.

 If the athlete is later than 10 minutes to an appointment, without communication, the coach shall assume the appointment is cancelled. The athlete will still be liable for the full price of the appointment.

 Should the coach need to cancel an appointment, they will endeavour to provide the athlete with as much notice as possible and make rescheduling arrangements where possible.

 Illness

Should either the coach or athlete be taken ill, the athlete agrees to the continued payment of service fees as a retainer of services. If the coach is taken ill the training programme will continue to be delivered digitally.

Holiday and Working Away

 At certain points throughout the year the coach or athlete may take reasonable holiday or be required to work away resulting in a reduced service. Should the coach be away, the coach will attempt to arrange an alternate coach to lead the session or failing that provide online programme support as agreed with the athlete at the time. Should the athlete be away the coach will offer to provide online programme support as agreed with the athlete at that time. The athlete does not have to accept this if on holiday.

 In both instances the athlete will continue to pay the full monthly training fee which will be considered as a retainer of the coach’s services.

Confidentiality

The coach respects athlete’s privacy and insists that athlete respects the coach’s’ and any other Program Participants (herein referred to as “Participants”). Thus, consider this a mutual non-disclosure agreement. Any Confidential Information shared by Program participants, coach, or other staff members is confidential, Proprietary, and belongs solely and exclusively to the individual who discloses it. Parties agree not to disclose, reveal or make use of any Confidential Information or any transactions, during discussions or otherwise. The athlete agrees not to use such confidential information in any manner other than in discussion with other Participants during Program. Confidential Information includes, but is not limited to, information disclosed in connection with this Agreement, and shall not include information rightfully obtained from a third party. Both Parties will keep Confidential Information in strictest confidence and shall use the best efforts to safeguard the Confidential Information and to protect it against disclosure, misuse, espionage, loss, and theft. The athlete agrees not to violate the coach’s publicity or privacy rights. Furthermore, the athlete will NOT reveal any information to a third party obtained in connection with this Agreement or the coach’s direct or indirect dealings with the athlete including but not limited to; names, email addresses, third-party company titles or positions, phone numbers, addresses or detailed description of training programme without expressed permission. Further, by engaging with our services you agree that if you violate or display any likelihood of violating this agreement the coach and/or the other Program participant(s) will be entitled to injunctive relief to prohibit any such violations to protect against the harm of such violations.

Social media and Publicity

From time to time the Coach may wish to publicise still images or training videos related to the work completed with the athlete. By engaging with coaching services, the athlete provides expressed permission for this to happen.

Services used by the coach include but are not limited to: Facebook, Instagram and Twitter.

No Transfer of intellectual property

The support, resources and training programmes received by the athlete are considered intellectual property of the coach. The athlete agrees not to reproduce or share any resources provided to them by the coach without expressed permission in agreement with international copyright law. Should the athlete infringe upon this agreement the coach will be entitled to injunctive relief and financial recompense for damages owed.

Modification

The coach reserves the right to modify any part of this agreement at any time. The modifications will be emailed to all athletes.